CPD Waste water privacy policy

We promise to

• keep your data safe and private
• Not to sell your data

At CPD Waste Water we are committed to ensuring that your personal information is protected and never misused

Our privacy policy explains what personal data we collect, why we collect it, how we use it, the control you have over your personal information and the procedures we have in place to protect your personal information. It applies to personal information we collect through our website, over the phone, through emails and face to face meetings.

By sharing your personal information with us, and by continuing to use our services you confirm that you have read and understand the terms of this privacy policy. We take responsibility for the personal information we collect about you, and we aim to be transparent about how we handle it, and give you control over it.

In this privacy policy, when we refer to "cpd waste water", "us", "we", or "our", we mean CPD Waste Water LTD

If you have any questions about any aspect of this privacy policy or how CPD Waste Water LTD handles your information, please email our team at contactus@cpdwastewater.com 

Privacy policies can be complicated. We have tried to make ours as clear as possible. To help, we have also summarised how we handle your personal information at CPD Waste Water LTD in our privacy principles. These demonstrate our commitment to protecting your privacy and handling your personal information in the right way and as you would expect it to be handled.

At CPD Waste Water LTD we:

• Will only ask for or collect the personal information we need to provide and improve the service and experience our customers expect.
• Give you control over the personal information we hold about you to ensure it is accurate and reflects your preferences.
• Are fair and transparent about how we use the personal information we hold.
• Only ever use your personal information for the purpose that you trusted us to use it for.
• Will never sell your personal information and only share it as outlined in our privacy policy or when you ask us to
• Take responsibility for the personal information that we hold about you.

Personal information we collect#

We are not interested in collecting every personal detail about you. Our main reason for collecting your personal information is to provide and improve the service and experiences that you and our customers expect from us.

CPD Waste Water collects and processes a range of personal information about you. This includes:

• Full name
• Address
• Phone numbers
• Email addresses

Personal information is defined slightly differently across the world. To guarantee your privacy and the protection of your information, we define it as information that could be used to identify you or another individual.

We collect personal information about you in a number of different ways. In this section, we explain the different ways in which that information will be used. For more detail on how we use your personal information, please see the section titled " How do we use your personal information?"

Information you share with us

We collect personal information that you share with us when you contact us or interact with us through our, website, email, phone and in person.

For example, you will provide information to us when you contact our customer service team, request one of our services or update your preferences and account information.

Through these interactions you may share with us: Your name, address, email, contact number and payment information. In some circumstances, we will need that information to be able to provide you with the service you have asked for; for example, we need your payment information when you request a service, and your address to fulfil this for you.

If you share details of other people with us (for example, if you share a tank with your neighbour request the invoice to be split), then you will need to check with that person that they are happy for you to share their personal information with us, and for us to use it in accordance with this privacy policy.

Information from online interactions

We collect and store limited personal information and some anonymous, aggregate statistics from all visitors to our website, whether you actively provide us with that information or merely browse our website. The information we collect includes the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our website.

We use this information so that we can see how well our website is working, how they are used and what users look at most.

We also collect and handle information about how you engage with our promotional campaigns and advertise online, outside of our own website. (for example, Google and social media)

That information is, predominantly, collected through our use of cookies and similar technologies.

Cookies

We use cookies on our website. "Cookies" are small test files that websites save onto your device via your web browser. They've been around since the mid-1990's and are one of the most widely used technologies on the internet.

Some cookies that we use at CPD Waste Water LTD will collect personal information about you. Any personal information that is collected will be used in accordance with our privacy policy. By continuing to use our website and services, you accept that cookies will be set on your device.

For further information, including on the types of cookies that we use and how to manage cookies placed on our website, please refer to how we use cookies section in this policy.

Email Communications

As a user of our services, we will send you communication by email. As long as you are happy for us to do so, we would also like to keep you posted on anything that's happening at CPD Waste Water LTD which we think you might like to know about; whether it's our latest product announcements, offers, we want to make sure you're happy with the communications you receive from us. You can find out how to update or change whether you would like to here from us, or stop us contacting you, in the section below titled 'How can you change the way we contact you?'

Social Media

We love interacting with you on social media. You may use social media to contact us about your needs, or to let people know what you think about CPD Waste Water LTD. We review publicly available social media and online sites to get better understanding of what people are saying about us, and our services to assist consumers who prefer to contact us through social media

The information we collect from social media and online sites, including Facebook and Instagram sometimes includes personal information that has been put online and is publicly available. We make sure any information we use is made anonymous.

These online and social media sites typically have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure you are happy with how your personal information is being collected and shared.

How do we use your personal information

Our main reason for collecting and using your personal information is to provide and improve the services and experiences that you expect from us.

Information you share with us

We use the personal information you share with us in the following ways:

• To respond to your queries and requests
• To communicate with you
• To provide services and support for our products
• For customer satisfaction surveys to enable us to identify where service improvements can be made and allow us to improve your experience
• To provide updates to you about any changes CPD Waste Water LTD policies, terms and conditions and any other matters which we may need to tell you
• As long as you are happy for us to do so, to tell you about our other service, and to provide you with essential service updates about your CPD Waste Water LTD services

Information from your online interactions

We use personal information from your online interactions, by itself and in combination with other personal information that we collect about you to identify any part of our website that isn't working as well as it should be - so that we can fix things and make our website better for you and other users.

We also want to be able to monitor your use of our website and how you engage with our promotional campaigns and advertising online, so that we can:

• Customise and improve the way that you shop with us in the future
• Send you more relevant and interesting marketing communications

You have the right to object to our monitoring of your use of our website and how you engage with our promotional campaigns and advertising online for these purposes, For more information on how to exercise your right to object, see the section below titled 'your controls and choices'.

Other potential uses of your personal information

We use personal information:

• To assist with disputes, claims or investigations relating to your CPD Waste Water LTD service or warranty matters
• To detect and prevent fraudulent transactions
• To comply with legal obligations
• For profiling and statistical analysis. As part of this activity we combine different categories of personal information that we collect about you.

What is our justification for handling your personal information in this way

Data protection and privacy laws in some countries require us to have what is called a "legal basis" or "lawful ground" for handling personal information. Broadly, that means that we have to have a legal justification for handling your personal information. For the most part, we need to handle your personal information to be able to:

• Provide you with the services that you have asked for
• For our services and website to be able to work properly and to do all the things that you expect them to

Sometimes our use of your personal information is not strictly necessary for us to be able to provide you with our services, or for them to work properly. In those circumstances, we have called this "legitimate interest" in handling your personal information; our "legitimate interest" may be to:

• detect and prevent fraud
• keep our website and IT systems safe
• ensure that our own processes, procedures and systems are as efficient as possible
• analyse and enhance the information that we collect
• determine the effectiveness of our promotional campaigns and advertising
• customise and improve the way that you shop and engage with us in the future

There will be certain personal information that you share with us which we specify as being optional. We will explain how we use that information and if you choose to provide it to us, you are agreeing to our use of your information in that way. You can ask us to delete that information at any time by emailing contactus@cpdwastewater.com 

Finally, in some, relatively limited circumstances we will need to handle your personal information in a certain way to be able to comply with our legal obligations; for example, if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities.

Ultimately, the reason we handle your personal information in the way that we do is so that we can directly or indirectly, improve our services and your overall experience of CPD Waste Water LTD as a business. Whatever our justification for handling your personal information, we make sure that we take steps to honour our commitment to protect your privacy.

Our promise to you

We love to keep you posted, whether it's on our latest service announcements or upcoming events.

We do this using email and post but only if you are happy for us to do so. Ultimately, we want to make sure you are happy with the communication you receive from us.

We therefore promise to:

• only send you marketing communication, when you have told us it is ok to do so
• never pass your personal information to anyone outside CPD Waste Water LTD for them to use for their own marketing purpose
• Give you the option to stop receiving support or marketing communication at any time

What we use cookies for?

• They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience
• To personalise and improve your customer experience 
• To recognise the device that you are using
• To record the areas of the site that you have visited, services you may have viewed and time spent browsing, develop our site design and to continuously improve the quality of the service we provide

We also offer you the facility to share your experience on our site through social media sites such as Facebook and Instagram. By using these features, you are consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites

Are cookies safe?

Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. 

Can I turn off cookies?

Yes - but if you choose not to allow the use of cookies, your experience of our site may be limited.

To change your cookie settings, or if you want to be notified each time a cookie is about to be used,  you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.

For more information on how to disable cookies, please consult the "help" tab on your browser.

Google Analytics

Our site uses Google analytics, a web analytics service provided by Google inc. Google analytics uses text files which are stored on your computer to enable analysis of users' website use. Information created and collected by cookies regarding users' use of this website will generally be transmitted to and stored on servers in the USA. Please note that IP anonymisation is permanently activated on this website resulting in the deletion of the last eight characters of a user's IP address. This shortening odf a user's IP address is carried out within the European Union or in another contracting member state of the European Economic Area. In exceptional circumstances , this process may be carried out in the USA

Google uses the information gathered on this website on behalf of the website's operator to analyse anonymised user' usage of the website, to generate reports regarding anonymised users' website activity, to create anonymous user profiles and web statistic and to provide further services on behalf of the website's operator associated with the website and internet usage. The IP address transmitted by a user's browser will not be combined with any other data. 

Users can prevent the use of cookies by adjusting their browser settings accordingly. However please note that some functions of this website may not be available to their full extent in this case. Users can also prevent gathering of data generated by the cookie and related to the use of this website being sent to and processed by Google by downloading and installing the browser-plugin.

By using this website, you consent to the processing of data about you by Google in the manner and for the purpose set out above. To view Google Analytics privacy policy, please visit the link below

https://policies.google.com/privacy?hl=en&gl=uk

Do we share with third parties?

Most importantly, we will never sell your personal information to anyone. Your information may be shared internally, including with members of the sales and marketing team and our finance team to process your payments. CPD Waste Water does not share your data with third parties unless the law requires us to do so.

How long do we keep your personal information for?

We only keep your personal information for as long as we need to, to be able to use it for the reasons given in this privacy policy, and for as long as we are required to keep it by law. We are required under UK tax law to keep your basic personal data for a minimum of 7 years after which time it will be destroyed. 

How do we protect your personal data?

We are committed to protecting your personal information. We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. We also ensure that our staff are adequately trained in protecting your personal information.

In the unlikely event we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so.

Changes to the policy

We will review and update this privacy policy once a year and will note the date it was last updated below.

If we change our privacy policy and we have your email address, we may email you with information about those changes. If we need to, we will also ask you to confirm you are happy with those changes.

This privacy policy was last reviewed and updated in November 2022